Philips Operations Install Base Specialist in Haifa, Israel
In this role, you have the opportunity to
The Operations Install Base Specialist is responsible for managing the release and post-release life cycle processes of the ICAP IntelliSpace Portal solution line.
You are responsible for
Lead the Customer Service aspects of the product release and life cycle process: prepare and transfer the related customer service information/ installation instructions/ training to the key markets, planning and transition of product deliverables to production.
Manage the entire Field Change Order (FCO) process for ICAP Customer Services: generating the list of affected systems, maintain FCO documentation, FCO implementation tracking and reporting.
Monitor the entire IntelliSpace Portal install base from ICAP Business Unit side: generate and analyze Install Base status reports, periodically update the Business Unit and Key Markets stakeholders.
As CS representative for the Solution within the product realization project core team, secure the service(s) requirements. Monitor the realization of these requirements during the project.
Support interfaces and organize the input gathering from the different internal and external stakeholders: Key Markets ISP champions and Install Base managers, Technical Writers, Operations, and Manufacturing.
To succeed in this role, you should have the following skills and experience
B.A. /B.Sc. Degree in Industrial Engineering with software background
Strong structured project management, problem-solving, multi-tasking, time-management and leading within complex international environments.
Proven presentation, interpersonal communication and organizational skills.
Knowledge and experience in Data Analysis MS Excel
Experience in SW Product release and life cycle management preferably in the Healthcare environment - advantage
Experience working with Global Service Organizations - advantage
Experience with SAP – advantage.
Customer facing experience - advantage.
Experience with technical writing and fluent English - must
In return, we offer you
The chance to be a part of innovations that matter to people from the hospital to the home. If you enjoy working in an energetic atmosphere, with other professionals who share a passion for improving people’s lives, you belong with us.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .