Alcatel-Lucent Tier4 Support Engineer VLAB in Kfar Sava, Israel


In this role, you will need to support VLAB CloudBand issues and coordinate between VLAB group and CloudBand R&D or 3rd party vendor s developers.

Customer focus, identifying long-term solutions and dedicated to providing a superior support experience for the customer



3 years Technical Support experience.

Practical working experience with Linux distributions (RHEL, CENTOS etc).

Knowledge of how the Internet works with strong emphasis on data centers/web servers, IP Networking, Cloud computing/ Virtualization.

Knowledge of common network protocols and troubleshooting tools.

Native English Speaker or comparable (spoken and written English must be mother tongue level)

Ability to communicate effectively in English with customers via email, chat or phone

Must be a team player with good interpersonal skills.

Ability to handle and escalate issues as needed.

Strong analytical and troubleshooting ability.

Creative and able to think outside of the box with a proven track record in proposing and implementing solutions for enterprise customers


Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.

Practical experience with at least one of the following scripting languages Python, bash, Perl.

Practical experience with MySQL / Oracle DBs.

Familiarity with SDN, NFV technologies.

Job: fALU Services Support

Primary Location: Europe South-Israel-Israel-Kfar Sava

Schedule: Full-time

Req ID: 17000004O7