Oracle Cloud NOC Engineer- Student Role in Ra%27anana, Israel
Cloud NOC Engineer- Student Role
Ravello Systems ( recently acquired by Oracle) are focused on virtualization, cloud, networking and storage technologies with a lot of positive energy and passion about being simply the best. If you are looking for a rewarding career, top notch colleagues and a great environment - this is the place for you!
We are looking for a motivated student to join our NOC team for a part-time position.
In this role you will:
Lead the tier-1 and on-call efforts during shifts
Be the first contact of any technical incident from Ravello users
Provide troubleshooting for remote end users and internal production-operational systems.
Maintains current knowledge and procedures within the operations group.
Internet / Technical savvy- Must
B.A/B.Sc. student at their 2nd year of studies (preferably computer related studies)
Must have technical background, familiarity with operating systems (Linux/Windows)
Networking, SQL –advantage
Technical support experience- advantage
Position requires shift work
Highly motivated, fast learner, organized and independent
Must have good communication skills
Location: Ra'anana, Israel
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Job Type: Regular Employee Hire