Dell Advisor, Delivery Specialist_187424BR in Tel Aviv, Israel
Advisor, Delivery Specialist_187424BR
Job ID R10608
Date posted 10/09/2017
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
People make Dell ? so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the EMC at Dell, we are looking for a Advisor, Delivery Specialist to join our team in Herzliya.
Advisor Delivery Specialist
The Delivery Specialist provides operational support and guidance to customers to support the management and use of EMC solutions.Responsible for performing a wide variety of daily storage management tasks as well as providing recommendations for effective and efficient storage system use.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provides proactive recommendations to the customer for improving their use of DELL EMC storage solutions to help maximize their satisfaction with DELL EMC. Actively contributes to the configuration, layout and performance tuning of DELL EMC products.
Technical knowledge on various DELL EMC Storage products
Good understanding on IT Operations, ITIL Processes, Policies, and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure.
Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation.
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by DELL EMC best practice documentation.
Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.
Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with DELL EMC colleagues to ensure effective resolution of technical issues encountered during implementations.
Represents DELL EMC in a professional manner to customers, DELL EMC Partners and other DELL EMC personnel at all times. May be required to support and train both customers and less experienced co-workers.
Working on the customer site
Advanced knowledge of installations, administration, troubleshooting and upgrades of Linux systems (Redhat, SUSE, CentOS and/or Oracle Enterprise Linux)Strong technical aptitude and ability to research and solve complex issues independentlyScripting experience in one or more languages (bash, Python, Perl, etc.) - MustAbility to effectively communicate issues and resolutions to all levels of the organization and customer baseExcellent IP networking skillsKnowledge in storage, such as Dell EMC VNX/ VMAX/ XtremIO/ VPLEX/ ScaleIO etc.Ability to work on own initiative and be a team playerStrong technical knowledge of VMware virtualization technologies - AdvantageAbility to multi-task