The Walt Disney Company Manager Technology & Media Operations Israel in Tel Aviv, Israel
This role integrates IT Infrastructure and Operations and Media Operations in Israel and is primarily responsible for the provision of IT service delivery for both groups, as well as leading local project / program deliverables or participating in regional program delivery as required
Lead and develop a local team of IT and broadcast analysts to deliver efficient and effective service across technology services.
Act as the primary contact between the business and the Disney IT and Media Operations organizations ensuring all technology & operational requirements and strategies for TWDC Israel will be implemented.
Reporting line is to Paul Weissenberger, Director IT Service Delivery EMEA as well as a dotted line to Guy Carney, Executive Director Disney Channels Israel.
Responsible for the Israel Branded TV Operations Department on a daily basis,overseeing all technical and operational functions both in-house and third party.
Ensuring that the highest technical broadcasting standards are maintained and facilitating the smooth running of all technical functions across every department
Manage relationship with Intl’ IT teams and third party suppliers forFOH/BOH systems
Manage relationships with DCVI and DMD affiliates for timely processing anddelivery of Disney channel content following agreed contractual obligations
Lead technical and operational development in order to meet Branded TV objectives in terms of transmission, production & post-production
Responsible for daily commercial & contractual relationship with relevant service providers
Oversee all technical and quality issues to guarantee that DCs maintains 99.99% minimum quality threshold
Responsible for the department’s budget & financial performance of all service contracts
Responsible for problem solving/crisis management of any on-air technical issues 24 hours/day, 7 days/week
Represent Disney TV interests with internal partners and with third parties on a daily basis
Provide direction to implement procedures & processes to improve operational efficiencies
Responsible for the implementation of Front of House & Back of House applicationsfor Branded TV in relationship with partners in Disney.
Work with regional broadcast operations team to ensure system standards are efficiently aligned
Responsible for programme material delivery in order to meet transmission andon-demand deadlines on Disney Israel linear Channels and Third Party/affiliate non-linear outlets
Ensure delivery of IT service standards and excellent IT customer service
Maintain and publish documentation for IT and broadcast operation tasks, processes and procedures
Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
Pro-actively monitor the IT environment to identify issues and problems as early as possible and resolve in a timely manner
Liaise with EMEA counterparts to maintain awareness of the wider IT landscape and to ensure International technology alignment.
Ensure client technology and service levels meet International IT standards.
Ensure international client Information Security standards are met. In particular ensure any third party remote access is managed in accordance with security requirements.
Ensure software ownership/licensing records are maintained and that the introduction of any new software follows agreed processes for testing and installation
Basic Qualifications :
Bachelor's degree or equivalent in Computer Science, Management Information Systems or related field or similar ability by work experience
6+ years of overall experience in IT technology and broadcast
Staff management skills
Strong communication, analytical, time management, organizational skills and detailed oriented
Strategic approach to the function, working with peers and stakeholders
Ability to recruit and motivate staff
Strong organisational, prioritisation and rigour skills
Strong technical skills in broadcast and IT area
Excellent diplomacy and communication skills
Ability to respect high standards of confidentiality
Self-motivated and goal-oriented
Ability to delegate and monitor progress of team
Ideally will have ITIL knowledge and a recognised Project Management qualification
Job ID: 453418BR
Location: Tel Aviv,Israel
Job Posting Company: Walt Disney International