Philips Service Innovation Engineer in Haifa, Israel

Join PHILIPS if you Share our passion to improve people’s lives!

In this role, you have the opportunity to be a core team member of R&D projects (NPI and LCM). The Service Engineer provides technical coordination to engineering on serviceability improvements and service dependencies while representing the Customer Service function in technical design review meetings and supports the overall Customer Service deliverables and ensures project readiness for each phase.

You'r responsibilities

  • Represents Customer and Service as a core team member for program and technical design review meetings.

  • Prepare Customer Support Requirements (CSR) and negotiate with engineering on the requirement delivery schedule

  • Review engineering design specifications and follow up on engineering service deliverables

  • Team player able to coordinate with Engineering, Operations, and cross functional teams

  • Provide training to Field Support teams

  • Drive the realization of all Customer Service Deliverables towards the programs assigned

  • Define product Spare Parts/ eSPF (Electronic Spare Parts Finder)

  • Coordinate with the Engineering and Operations on parts readiness

  • Prepare Customer Support product Training Course Requirements (TCR)

  • Prepare and deploy Field Change Orders (FCOs)

  • Adhere to Philips quality standards and all relevant regulations

  • Make periodic reports to management

  • Review and approve formal documents for projects (testing and validating kits/procedures)

You are a part of Service Innovation team who leads sense & simplicity in CT/AMI products maintenance.

To succeed in this role, you should have the following skills and experience

  • B.Sc. in a related technical discipline

  • Experience working, coordinating with suppliers

  • Minimum 2 years SAP maintenance

  • Excellent communication skills (fluent in English - written and oral)

  • Proven ability to work remotely in a global and multi-cultural environment

  • Strong verbal, interpersonal, and written communication skills

  • Proficient in Microsoft Office Excel, Microsoft Project, and Visio

Preferred:

  • Experience in product transition from development to service environments

  • Service experience with “high-tech”, complex systems

  • Professional knowledge of project management methods

  • Knowledge of the medical device industry and Philips Healthcare products

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Join PHILIPS if you Share our passion to improve people’s lives!

In this role, you have the opportunity to be a core team member of R&D projects (NPI and LCM). The Service Engineer provides technical coordination to engineering on serviceability improvements and service dependencies while representing the Customer Service function in technical design review meetings and supports the overall Customer Service deliverables and ensures project readiness for each phase.

You'r responsibilities

  • Represents Customer and Service as a core team member for program and technical design review meetings.

  • Prepare Customer Support Requirements (CSR) and negotiate with engineering on the requirement delivery schedule

  • Review engineering design specifications and follow up on engineering service deliverables

  • Team player able to coordinate with Engineering, Operations, and cross functional teams

  • Provide training to Field Support teams

  • Drive the realization of all Customer Service Deliverables towards the programs assigned

  • Define product Spare Parts/ eSPF (Electronic Spare Parts Finder)

  • Coordinate with the Engineering and Operations on parts readiness

  • Prepare Customer Support product Training Course Requirements (TCR)

  • Prepare and deploy Field Change Orders (FCOs)

  • Adhere to Philips quality standards and all relevant regulations

  • Make periodic reports to management

  • Review and approve formal documents for projects (testing and validating kits/procedures)

You are a part of Service Innovation team who leads sense & simplicity in CT/AMI products maintenance.

To succeed in this role, you should have the following skills and experience

  • B.Sc. in a related technical discipline

  • Experience working, coordinating with suppliers

  • Minimum 2 years SAP maintenance

  • Excellent communication skills (fluent in English - written and oral)

  • Proven ability to work remotely in a global and multi-cultural environment

  • Strong verbal, interpersonal, and written communication skills

  • Proficient in Microsoft Office Excel, Microsoft Project, and Visio

Preferred:

  • Experience in product transition from development to service environments

  • Service experience with “high-tech”, complex systems

  • Professional knowledge of project management methods

  • Knowledge of the medical device industry and Philips Healthcare products

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .