eBay Customer Experience Teammate in Netanya, Israel

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About the Role:

The customer experience teammate will be part of the Merchant Support Organization which supports large merchants with their day to day operational issues, helping to drive sales growth, providing a timely resolution as well as maintaining a strong partnership with the Account Management group.

The teammate will be the primary point of contact for Israel customers and proactively communicate and respond to customers in Hebrew /English inquiries via email/phone in an efficient and effective manner.

Job Description and Responsibilities :

  • Support top eBay sellers and be responsible for solving their day-to-day issues and requests ( mainly through Email)

  • Interact with eBay teams across the various locations/processes to address seller issues

  • Support in building process & policy improvements to help sellers

  • Educate applicable policy changes and help sellers avoid policy violations due to lack of understanding

  • Closely monitor the top sellers’ performance on item quality, policy compliance, trading behaviors, shipping efficiency, and sales trend.

  • Drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community.

  • Build and maintain rapport with the top sellers, provide education on selling skills, best trading practices, business strategy, etc.

Job Requirements:

  • 1+ year experience in customer service environment

  • Excellent oral and written Hebrew and English

  • Team work, good communication skills and self-motivated

  • Experience in an Internet company preferred

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

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