Microsoft Corporation Premier Field Engineer- Development in Ra'anana, Israel
Do you have a passion for Developer Services? Do you want to be a key technical leader in a rapidly growing & profitable? Enterprise? team? Do you want to work in a division that has a direct impact on Microsoft's bottom-line? If you want to join a fast-paced team & have an impact on a growing our developer business, this is the opportunity for you to drive the evolution of Microsoft Developer Support while keeping customer satisfaction as the top priority! This is an opportunity for you to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Developer Platforms expand to provide broader capabilities to our customers, enable customers using a service alongside on premise Microsoft Developer Platform products, and to work in collaboration with multiple Microsoft teams inside of Customer Service and Support and Engineering and Operations teams.
The Premier Field Engineer role is strategic in nature, and as a trusted advisor to our Developer customers, you will suggest changes to better equip our Partners and Customers to gain productive use on our Developer platforms, and help influence in-market solutions today. In addition to helping drive supportability improvements into our customers' solutions, you will also engage the engineering leadership within our customers and partners for strategic technical, architectural and design discussions, and drive strategic thought leadership. These strategic areas of focus will target our highest impact points for our Partners, Customers and other members. As a technical leader on this team you will be exposed to and responsible for several technologies in the Developer space! Beyond extensive technical and product focus, this role requires the ability to frame and communicate issues and recommendations clearly and concisely, show exceptional attention to detail, and demonstrate the ability to build broad relationships with the right influencers, leveraging those relationships to impact key business results for our business. The successful candidate will have a solid understanding of the competitive landscape and use this understanding to influence key decision makers in both Support and the Engineering Groups. You must be able to work well under pressure while also exhibiting flexibility with a strong tolerance for managing through ambiguity and uncertainty. At Microsoft, the sentence: 'That's not our problem' doesn?t exist in our lexicon. With thousands of employees, we deliver world-class assistance around the clock to our customers, partners and developers in 24 languages. The Developer Platform is strategic to Microsoft enabling customers to develop, test, and deploy solutions in both the cloud and on premise to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the cost and effort of managing dedicated IT infrastructure. Developer Support is a strategic unit of Microsoft responsible for the following: 1. The definition and implementation of the support services required to win in the developer and enterprise market place. 2. Resolving customer issues including complex technical scenarios integrating several on premise and cloud capabilities (Windows, Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture. 3. Provide critical product and solution feedback to multiple engineering and operations teams 4. Lead the integration and collaboration diverse talented teams to resolve issues with specific technologies Responsibilities include: The Premier Field Engineer is responsible for support delivery, providing technical support to Developer customers by resolving complex technical customer issues on the Microsoft developer platforms, and delivering Technical Support achieving high Customer Satisfaction and workflow efficiency targets; to identify required tools, access, training, processes or capabilities to assess and resolve customer issues. Team members will need to closely collaborate with engineering and operations teams as well as other support engineering teams.
SOFT SKILLS Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer both on the telephone and potentially face-to-face to gather information Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment Outstanding partnering capabilities Ability to drive product/service improvements in core technical focus area Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints Passion for technology and customer support Understanding of cloud vs. on premise computing
.NET Framework 2.0 - 4.x , .NET Core
JavaScirpt Frameworks, ie. Angular, React, Node.JS
Experience building and utilizing RESTful web services and APIs
Experience with Software Design Patterns
Experience with Data access technologies
Windows Azure architecture and its components (Fabric, Compute, Storage)
Familiarity with development: tools, language, process, methods, troubleshooting Developer Languages and Tools (TFS, ALM
-B.S. degree in Computer Science or equivalent experience
-MCSD or other applicable advanced certification is a Plus
-Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
-We encourage disabled candidates to apply for relevant positions and willing to consider flexibility and needed adaptation
-All FTE positions will be required to pass the Microsoft background check upon hire